Support
Need help with billing, your account, events, or sponsor-fit signals? We're here to help.
Email support
For billing issues, account problems, or bug reports, email us at support@tonicagentic.com. We typically respond within one business day. Prefer product ideas or UX notes? Use Send feedback.
Billing & subscriptions
Manage your attendee-tier subscription, update payment methods, cancel, or view invoices from the Billing page in your dashboard. Stripe handles receipts for successful payments. You can also open the Stripe Customer Portal from Billing.
Failed payments
If a payment fails, update your card in the Stripe Customer Portal. Your account may show a past-due status until payment succeeds. Paid features stay gated while the subscription is past due.
Product status
Check system status if something looks offline, then email us with your account email and what you were trying to do.